Last updated: May 13, 2019.
RoHo respects the privacy of all website guests and their personal information. Information collected will be used solely by RoHo to conduct our business. Your personally identifiable visitor information will not be disclosed to any third parties, other than for the purpose of completing your transaction, (ie. processing payments or shipping packages). RoHo will only ask for and use relevant personal information as necessary.
- Information RoHo Collects
RoHo collects information from you when you visit this website (the "Site"), register on the Site, place an order or subscribe to newsletters.
When ordering or registering on this Site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, date of birth, or credit card information. You may, however, visit this Site anonymously.
- Use of Information
Any of the information RoHo collects from you may be used in one of the following ways:
- For Customer Service Interactions
The email address you provide for order processing will only be used to send you information and updates pertaining to your order, unless you decide to opt-in to the RoHo promotional newsletter lists.
If you opt-in, RoHo may use this information to notify you of any company updates, new arrivals, or any promotions you might find of value. If you don’t wish to receive these newsletters or updates then simply use the “UNSUBSCRIBE” feature in the footer of the email.
- To Process Transactions
Your personally identifiable information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To Improve The Customer Experience
RoHo uses Google Analytics, and it may record visits to this Site, what website you came from to get here, how long you stay for, what kind of computer you’re using, and other simple pieces of information about your visit to the Site.
To opt out of Google Analytics reporting on any site, install the browser add-on available from Google: https://tools.google.com/dlpage/gaoptout/.
RoHo may access data from Google Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics. To opt out of demographic and interest-based information in the Google network, use Google Ad Settings page: https://www.google.com/settings/ads.
- Your Information
RoHo implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All credit cards are processed securely through Shopify, a leading provider of payment gateway services online.
RoHo offers the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems. All parties are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
Creating an account is optional. Customers may edit or deactivate their account at any time. As previously noted, customers who no longer wish to receive newsletter/marketing communication may edit the settings in their account profile or use the “UNSUBSCRIBE” feature in the footer of email communications.
It is important for you to protect against unauthorized access to your password and to your computer.
Most web browsers are set to accept cookies by default. If you prefer, the Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services and we therefore recommend that you leave them on.
- Sharing of Information
RoHo does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist RoHo in operating its website, conducting its business, or servicing you, so long as those parties agree to keep this information confidential. RoHo may also release your information when it believes release is appropriate to comply with the law, enforce this Site’s policies, or protect RoHo’s or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
- Your California Privacy Rights
Because RoHo values your privacy it has taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. RoHo therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of this Site may make any changes to their information at anytime by logging into their control panel and going to the ‘My Account’ page.
RoHo does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use RoHo only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian.
- Privacy Changes
If you choose to visit RoHo, your visit and any dispute over privacy is subject to this Notice and our Terms & Conditions, including limitations on damages, resolution of disputes, and application of the law of the state of California. If you have any concern about privacy at RoHo, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Terms & Conditions will change also. We may e-mail periodic reminders of our notices and conditions, but you should check the Site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
- GDPR EU Regulation Compliance
RoHo does not currently ship to Europe.
Please feel free to email questions to info@RoHoGoods.com.